Privacy policy

What we collect

Your name and email address, the documents you upload, the instructions you give us, billing details needed to issue an invoice, and a record of activity on your submissions.

How your documents are used

Uploaded files are used only to carry out the services you ordered. They are stored in private storage, opened only by the staff assigned to your submission, and are never sold, published, or added to any public similarity database.

Who can see your files

You, and the editors and reviewers assigned to your submission. Administrators can access files for support and billing purposes. Every access and status change is written to the audit log on your submission.

Retention and deletion

Files are retained for 12 months so you can re-download them, then deleted. You can ask us to delete a document sooner at any time and we will action it within 7 days.

Payments

Card and UPI details are handled by our payment providers and never reach our servers. We store only the payment reference, amount and status.

Your rights

You can request a copy of your data, correct it, or ask for your account and documents to be erased. Contact the desk and we will confirm in writing once it is done.